Terms & Conditions

Purchase Terms

Security
Shumei cooperates with bambora, and using their payment solutions. This means that all confidential information is treated in a safe, bambora approved payment module. Shumei will thus never receive any of the card information you enter. It is equally safe to pay online as in a physical store.

The payment will first be charged to your account when the goods leave our warehouse.

Prices
All prices on Shumeiskin.com are stated in Norwegian kroner (NOK) and include 25% VAT. Freight and any credit card fee will be informed before you accept your purchase.

Payment
You can pay with the following method:

Vipps

Master Card

Visa

Maestro

Delivery
At the moment Shumei only deliver to postal addresses in Norway. Delivery from Shumei is 1-3 weekdays after payment has been made. All orders are shipped as regular first class mail.

Shumei is using Posten Norway as distributor and thus relate only to what Posten Norway promises with regard to delivery.

Right to repent a purchase
You will always have a 14 day return policy after you received the item. The right of cancellation runs from the date you received your item. If the 14th day is a Saturday or a public holiday the right expire the next weekday. You must pay the costs incurred in returning the item.

Right to repent the purschase only applies if the item is returned unopened and in the same condition as when you received it. If this is not fulfilled the right repent is not valid.

Shumei take reservations regarding goods being sold out, price changes and the like. We will contact you if this were to occur in connection with your order. The purchase agreement will in such cases be repealed.

If you regret your purchase, we will return the amount paid. The amount will be transferred to the card that was charged for the purchase, or to your bank account if you use Klarna invoice, after we have received the goods and checked that it complies with the above provisions for Right to repent a purschase . Please enclose the order confirmation for faster turnaround.

Please note that we do not accept packages sent by cash on delivery.

Complaints can be made within two years after the buyer took over the item.

Warranty / Claim
When you shop at Shumei you always have right to complaint according to Norwegian consumer law.

You must present your claim within a reasonable time after you have discovered the defect. Complaints within 2 months, is considered by Shumei as being timely.

If you want to complaint the item you have purchased from Shumei; please attach a brief explanation of the complaint and send the goods to:

Shumei AS
Gomsrudveien 184
3610 Kongsberg

We will refund your shipping costs if you have received the wrong item or a damaged item.

Please note that we do not accept packages sent by cash on delivery or the like. Also remember to send it in a proper packaging and get a receipt for shipment, so that we can refund shipping costs.

If you are not satisfied with the product or have a complaint about the purchase you are welcome to contact us at customerservice@shumei.no

Privacy
For you to be able to shop at Shumei we need the following information:

Name + surname
Address
E-mail:

We register your personal information so we can deliver goods to you. Personal information registered with Shumei will be stored for 5 years. Thereafter all data will be deleted.

When obtaining personal information via Shumei, we ensure that this always happens when you give your express consent, so that you are informed about what information is collected and why.

Shumei has access to the information recorded about you. We do not store any customer information encrypted and we not transmit customer information encrypted. Information provided to Shumei will not in any way disclosed or sold to third parties, and we do not register any sensitive personal information.

As registered with Shumei you always have the right to oppose the registration. You also have the right to get insight into what information is collected about you. You have these rights according to Norwegian privacy law, please direct any requests in connection with this to Shumei via e-mail customerservice@shumei.no

Cookies
Shumei uses cookies to optimize the website and its functionality to make the visit as easy as possible for you. You can always delete cookies from din PC.

Log Statistics
We are using log statistics on Shumei.no. This is a statistical system that collects information that can provide a statistical overview of how many visitors we have, where they come from, where they leave home etc. Log statistics are used only to optimize Shumei’s website.

Customer service
We do not provide phone support, but you are welcome to contact us by email customerservice@shumeiskin.com. We strive to answer emails within 24 hours on weekdays.

Children and youth under 18 years
You must be 18 years old to shop at Shumei. If you are under 18, you must have the consent of your parents.

Headquarter
Shumei AS
Gomsrudveien 184
3610 Kongsberg
Company registration number: 916683308

General Terms & Conditions

Introduction
When you use Shumei’s website it is considered that you have read and agreed to the following terms and conditions. If you do not agree, we ask you please to leave the site.

Copyright © Shumei
All rights reserved. All content on this site, including text, images, graphics, audio and video files belongs to Shumei. It is not permitted to copy, redistribute or reproduce any materials or software contained on this site for any commercial or public purposes without the written consent of Shumei. You will be held criminally responsible for all violations of our copyright and trademark.

Trademarks
Shumei and Shumei Skincare are registered trademarks.
All trademarks on this site are protected by copyright.

Disclaimer
Shumei strives to ensure that the information on our website is complete and current. Shumei can in no way be held responsible for any errors or omissions on the website.

Shumei reserves the right to edit the website without notice. Shumei cannot be held liable for actions that have arisen in connection with your access to and / or use of content from this website.

Please contact us if you have any questions regarding the above terms.

Confidentiality
Shumei attaches great importance to enable you to be safe when using our website. Thus, we take all necessary precautions to ensure a responsible security level and to keep your personal information confidential.

Below you can read our privacy policy. By using our website you accept the terms described.

Personal information
Shumei is committed to protecting your personal information in accordance with the Norwegian Act on Processing of Personal Data (Personal Data Act).

We reserve the right to use all the information you enter on our website or in other contexts. Of course you can always choose that this information should not be divulged. Shumei assure that we do not collect personal information unless you provide them voluntarily. Note, however, that in certain circumstances it may be required to provide personal information to uphold the law.

When Shumei hold contests on our website, we collect the information you provided at registration. The information will only be used to select a winner, sending prizes, and for statistical purposes, unless otherwise indicated.

Why do we collect personal information?
Personal information is information you enter. It may include: name and address, date of birth, email address, phone number, favorite products, etc.

The information we collect we use to improve and target our services and communication with you.