Do you ship orders internationally?
Unfortunately, we do not currently ship internationally; therefore we only accept orders with Norwegian mailing address. We are however working to establish ourselves internationally.
Can I have the mask on longer than the suggested application time?
Yes, Shumei face masks are safe to leave on beyond the suggested 20-30 minutes; this will give a more intense treatment. However, when the mask is in the about to dry out, it does not give more effect.
How often should I use Shumei face masks?
We recommend using our masks weekly: Minimum 1 time per week, and preferably 2 times per week. However, our masks can be used daily or until your specific skin concern such as dryness is resolved.
What should I do if I get a skin reaction after using Shumei facemask?
All Shumei’s masks are safe to use even for most people with sensitive skin. Someone with special allergies / especially sensitive skin may still experience an unwanted reaction. Then remove the mask immediately and clean off all serum from the skin with water. If irritation persists, try with Aloe Vera. If the reaction still persists, consult your physician or dermatologist.
Can I use Shumei face masks on sunburned skin?
Shumei face masks may have a soothing / cooling effect on sunburned skin. Place your mask in the refrigerator to enhance the soothing /cooling effect.
Is Shumei Skincare’s products tested on animals?
No, Shumei Skincare’s products are not tested on animals.
Does apply duties on the goods?
Prices in the Shumei’s webshop include VAT. You do not pay customs as the goods are shipped directly from our warehouse in Norway.
I have not received my product, what should I do?
Please contact us if you have not received your item within 4 working days after ordering. firstname.lastname@example.org
I want to return the product, what should I do?
We ask you first to read our terms and conditions so you can make sure that all the conditions in order to undo the purchase is fulfilled. If in doubt please contact us via email@example.com
If the conditions for return are satisfied, please return the package to:
Remember that you must pay for costs associated with the return. We do not accept packages sent by cash on delivery.